FAQ

How do I track my order?

We'll send you an email with tracking number as notification when your order is shipped.

When will my order arrive?

Our typical shipping time for Standard Shipping Method is 6-10 business days and for Express Shipping Method, 4-6 business days. Although logistics may be impacted heavily due to COVID-19, we'll use all means necessary to ensure all orders can be delivered within our ruled time frame.

When your ordered is shipped, please feel free to view its tracking details here.

Where do you ship to?

Currently our shipping services are exclusive to UK.

For more information, please proceed to our Shipping Info.

Can I make changes to my order?

Sure thing! We're always ready to help.

For changing order infomation:

Order not shipped: please contact us and inform us as to what information you want to change into. By the time we receive your request and the order has not yet been shipped, we'll proceed with it immediately.
Order shipped: Unfortunately we're unable to change any order information for you under this circumstance.

For cancelling order:

Order not shipped: please contact us and inform us of your request. By the time we receive your request and the order has not yet been shipped, we'll proceed with it immediately.
Order shipped: In this case please reach us as soon as possible and we'll try to stop the ongoing shipment. Succeeded your request of cancel order will be furfilled, otherwise the shipment will continue. You can contact us and raise another request of cancel order when you receive the package.

What size should I order?

We have different size charts on every product's page for your reference. All products are true to size. It is highly suggested you measure your own dimensions (e.g. bust, waist, hip) and compare with our size charts before ordering. If you have any questions about specific measurements please contact us so we can make sure you're satisfied with your decision.

When will I receive my refund?

For order yet to be received:

We'll proceed with your refunding and send you an email as notification once we confirm that either your package is not shipped or your package can be stopped during delivery. Kindly please be noted there would be 1-3 days delay for the money to hit your bank account (for credit card refund, please allow 7-30 days).

For order received:

After your return reaches our facilities, please expect up to 7 days for the refund to hit your bank account (for credit card refund, please allow 7-30 days).

What payment method do you accept?

Currently we accept Paypal, Visa, Mastercard and Maestro.

How do I return a product?

For any issue related to return, please contact us through live chat or email.