After we receive your email, we will get back to you with a (human) response as soon as possible, and this should take no longer than 24 - 48 hours. If you still didn't receive our email after 48 hours, we suggest you to:
1. Please check your spam/junk folder as the email may be there.
2. Please whitelist our email address. 

The most common ways to whitelist an email address is by adding it to the address book, white list or safe list in the email application. However, there is no standard method and it might differ from application to application.
If you do not find such an option, you will need to contact the support team of your email application and they’ll surely be able to help you with this.
We hope these hints will help you whitelist our email address in your email application, so you can see our messages in your inbox directly!

Our simple and efficient return policy allows for a hassle-free online shopping experience! Customers can contact us within 60 days after the purchase date except for the Non-Returnable items. If you have received defective/damaged, wrong size, or wrong product, please contact us immediately.

If something doesn't work out with your purchase, you have 60 days after the purchase date to make a return. Please contact us to apply for an exchange or refund. We apologize for the inconvenience, but we will not accept returns made after 60 days.
Note:
* All returns must first be approved by our customer service team.
If have any questions, please feel free to contact our customer service.

STEP 1: Contact BloomChic customer service team at: support@bloomchic.co.uk with your return information. The more nearly complete information you provide, the faster we can identify and amend the issue. Please check the issue category and send us the required info.

Size issue:
-Which item you want to return/did not fit? You can tell us the item name/ sku code
-Size issue details: Is it too big or too small? Top, bottom, or both? Any other comments on its fit? this can help us to optimize our products.
-Your Demand: Return/Exchange.

If you receive an item with wrong size, please clarify the issue of the products related to the measurement to mention if it is larger or smaller and define the differences if it's in (waist measurement/product length/sleeve length / shoulder-length / chest ... Etc.) and measuring the received item on a flat surface to compare the size.

Missing item/missing part/Wrong item/Quality issue:
To identify the issue properly, Kindly simply describe and show us the problem with pictures, We would appreciate it if you could also provide us the following pictures:
- The shipping label.
- The SKU sticker on the internal package.
The more nearly complete information you provide, the faster we can identify and rectify this issue.
Note: We do ask for pictures, not because we don’t believe the buyer, but so we can evaluate how the damage occurred and whether there is anything we could have done or can do in the future to prevent it from happening.

STEP 2: Follow instructions from our team.

We are glad to provide FREE shipping on your FIRST RETURN for any orders!
Please use the prepaid shipping label we provide to make your return, as all other methods will not be refunded. Simply postmark the package and send it within 60 days after the purchase date.
After your first complementary return, all shipping fees for additional returns are your responsibility.
There are two options for additional returns:
① You can use the shipping label we provided and the return shipping fee will be deducted from your refund.
② You can opt to use your own shipping method at your own cost.

We do not accept worn or damaged items that are missing the original tags.
Note：
1. You can only return items that are unworn, unwashed, undamaged, with the original tags/packaging attached, and with the hygiene sticker intact.
2. The following itemscannot be returned or exchanged: bodysuits, lingerie, jewelry, beauty products, underwear,swimwear, event and party supplies, DIY supplies, pet supplies and accessories (except scarves, bags, and mermaid blankets). We can not offer refund on cosmetics if the hygiene seal has been broken.
3. Items with non-returnable marks and free gifts can not be returned.
4. FINAL SALE items cannot be returned or exchanged.
Important Note:
5. Please do not send your item(s) to the sender's address listed on your package. This is not the return address and will delay the processing of your return & refund. Please make sure to send your return to the address on the shipping label provided, even if you are choosing to use your own shipping method when you make additional returns.
6. Please make sure you have not included non-BloomChic item(s) by accident in your return package. We will not be responsible for sending those items back to you.

REFUNDS
We do everything in our power to ensure a speedy refund!
1.Refunds will be processed within 7 days after we receive your package, and will be issued to the original method of payment.
*Currently, due to COVID restrictions, it is possible to take an additional 3-5 days to process your refund. We appreciate your patience and understanding!
2.The original shipping fee is non-refundable when the return reason is not caused by us. 

Once our billing team has issued the refund (usually issued within 1-2 business days). The estimated time for the refund to appear in your account is based on the payment method you used. The expected processing times are shown below.
Credit card refund --- it may take up to 7-14 working days to show in your account.
PayPal refund --- it may take up to 72 hours to show in your PayPal account.

We cannot proceed the refund directly when:
If you request a refund or chargeback from your payment provider (for e.g., your bank or credit card company or PayPal). Only when you withdrawn the claim, we can proceed the refund accordingly.    

Below please find some of the most common reasons for this type of situation:
- There is an issue with your shipping address. We have tried to contact you but have not received your response within a reasonable period of time. For this reason, we may have canceled your order.
- One or more of the products contained in your order were out of stock. If we do not receive a response from you within 3 days after contacting you for the first time, we will cancel the order/item and refund you.

Our shipping time frame:
Standard Shipping: 8-12 Business Days. Express Shipping: 8-10 Business Days.
Not including the warehouse processing time: 1-3 business days.
Please consider that business days do not include weekends and public holidays, and shipping time does not include processing time.
Note:
1. Delivery may be delayed due to force majeure events, such as natural disasters, bad weather, and any other events beyond our direct control, such as public holidays and customs issues.
2. Processing time 1-3 Business Days: The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment.
3. Shipping time: The time for your item(s) to travel from our warehouse to your destination.
4. The time limitation to deal with customer's shipping issue is 3 months from the date of placing the order.
5.Many countries do not charge import duties on private items below a certain stated value. However, you may find that you have to pay taxes when goods you’ve ordered from us arrive in your country. Clothes are a commonly taxed item, so we strongly recommend you check.

BloomChic cannot provide any advice or information about any country's tax rates and tariffs as they may vary. You may need to pay customs duties and taxes for commodities purchased in BloomChic, because:
•Duties and taxes are usually not included in the commodity price, and may not be included in the total shipping costs you pay to the seller.
•When shopping on Bloomchic, which means you are buying from an overseas seller. That is why sometimes you will be required to pay customs duties.

Bloom Shipping Guarantee: We guarantee orders to be delivered within the promised time frame. If the order is delivered more than our promise, we'll fully refund the shipping fee.

Please pay attention that only the United Kingdom is available in our delivering service now. Express Shipping is not available for P.O. Boxes and APO/FPO addresses.
For more information, please proceed to our Shipping Info.

Our typical shipping time for Standard Shipping Method is 8-12 business days and for Express Shipping Method, 8-10 business days. Although logistics may be impacted heavily due to COVID-19, we'll use all means necessary to ensure all orders can be delivered within our ruled time frame.

Below are some steps and suggestions on how you can solve this issue:
- Check if the shipping address of your order is correct;
- Check your mailbox or ask your neighbors whether they have received the parcel on your behalf.
- Wait 48 hours. In rare cases, packages may say delivered up to 48 hours before arrival.
- If you still haven't received the item in 3 business days please let us know by Email.

You can check the shipping notification sent from our system. Click the link and get the shipping status! 

Please confirm your shipping address information listed on the confirmation letter in case of a wrong delivery. If the address information is correct, we request you to contact logistics company first as this is the most efficient way to locate your parcel and arrange re-delivery.

Tracking updates can be delayed when the parcel is:
1. In long distance international shipping, updating parcel tracking details usually take 30%-70% of the estimated shipping time.
2. Going through local customs clearance procedures.
3. At the post office sorting center.
4. Held up by uncontrollable factors, such as bad weather, postal backlog, shipping restriction caused by the Pandemic etc.
Please be assured that a delayed update on the tracking of your order does not usually affect its delivery time.
If the tracking is stuck for more than 7 days, please contact us and we'll offer you a satisfactory solution.

Usually when delivery attempt failed due to address issue/ receipient not at home/ phone number unavailable, the courier will return the parcel to the overseas warehouse.
Once the situation happens, please contact us and we'll offer you a refund or reshipment.

We have some comprehensive answers in the our Points/Referrals/VIP center.
We encourage you to check your BloomChic Points/Referrals/VIP center to see their terms, Ways to earn/ redeem, etc.
Let us know if you have any questions. Contact us with more details, preferably with some screenshots. We're here for you.

To unsubscribe faster, you can follow the step below by yourself to complete it.
- There is an unsubscribe hypertext link at the bottom of each promotional email sent by BloomChic, please apply for Unsubscription through this link.
If the above Unsubscription method is not working, could you please kindly send us the following information? We will help you solve the issue.
1. Related screenshots of failed unsubscription.
2. Screenshot of the promotional emails received after unsubscription.
If you have any other questions, please feel free to contact us.

To regain access to your account, please reset the password from here:
1. Click on forgot password on login page.
2. Please enter your registered email address and access code.
3. You will receive an email on your registered email address to reset the password. This link would be valid for 1 hour.
4. Please check junk/spam folder if you don’t find the email in inbox.
5. Once the password is reset, please login again using the new password.
If you still have any questions, please feel free to contact us.

If you forget your password, you can reset your password on the login page by clicking "Forgot password?". If you need more help, please do not hesitate to contact us.

To place your first order, you can follow the bellow instructions:
1. LOGIN.
2. Choose the product you like and select the color, size and quantity, then "add to CART".
3. After you have added all the items you want, click “Checkout”.
4. If you have a coupon, enter the code and click “Apply.
5. Add your Contact information and Shipping address.
6. Click on Continue to shipping and Select the Shipping method you prefer.
7. Click on Continue to payment choose payment method, and Select the Billing address.
8. Click on Pay now.

For any further information or assistance, please feel free to contact us. We will do our best to assist you

Sure thing! We're always ready to help.

For changing order infomation:

• Order not shipped: please contact us and inform us as to what information you want to change into. By the time we receive your request and the order has not yet been shipped, we'll proceed with it immediately.
• Order shipped: Unfortunately we're unable to change any order information for you under this circumstance.

For cancelling order:

• Order not shipped: please contact us and inform us of your request. By the time we receive your request and the order has not yet been shipped, we'll proceed with it immediately.
• Order shipped: In this case please reach us as soon as possible and we'll try to stop the ongoing shipment. Succeeded your request of cancel order will be furfilled, otherwise the shipment will continue. You can contact us and raise another request of cancel order when you receive the package.